How to set up email on your phone and computer

Use these settings to add your mailbox to any email app. We recommend IMAP, which keeps your mail the same on every device.

Server settings

• Username: your full email address
• Password: the mailbox password
• Incoming server (IMAP): mail.yourdomain.co.za, port 993, SSL/TLS
• Outgoing server (SMTP): mail.yourdomain.co.za, port 465, SSL/TLS, with authentication on

If port 465 doesn't work, use port 587 with STARTTLS. If your app warns about the certificate, use the server hostname from your welcome email in place of mail.yourdomain.co.za. cPanel also shows the exact settings for each mailbox: in Email Accounts, select Connect Devices.

iPhone and iPad

1. Open Settings and go to Mail > Accounts (on iOS 18, Apps > Mail > Mail Accounts).
2. Tap Add Account > Other > Add Mail Account.
3. Enter your name, email address, password and a description, and tap Next.
4. Choose IMAP and enter the incoming and outgoing server details above, with your full email address as the username for both.
5. Tap Next, then Save.

Android (Gmail app)

1. In the Gmail app, tap your profile picture, then Add another account > Other.
2. Enter your email address and tap Manual setup.
3. Choose Personal (IMAP) and enter your password.
4. Enter the incoming server details, then the outgoing server details.
5. Finish the steps and give the account a name.

Microsoft Outlook

1. Go to File > Add Account.
2. Enter your email address, open Advanced options and tick Let me set up my account manually.
3. Choose IMAP and enter the server details above.
4. Enter your password and select Connect.

In the new Outlook for Windows, choose Add account and pick IMAP when it asks for the account type.

Thunderbird

1. Go to Account Settings > Account Actions > Add Mail Account.
2. Enter your name, email address and password, and select Configure manually.
3. Enter the server details above and select Done.

If it doesn't work

• Certificate warning. Use the server hostname from your welcome email as the server name.
• Authentication failed. Use the full email address as the username, and check the password by logging in to webmail.
• You can receive but not send. Check that the outgoing server uses authentication, with the same username and password. Try port 587 with STARTTLS.
• Mail looks different on each device. The account is probably set up as POP3. Remove it and add it again as IMAP.

Related guides

• How to create and manage email accounts in cPanel
• How to set up email on your own domain
• Email deliverability: SPF, DKIM and DMARC explained
• Email troubleshooting: not receiving or not sending