An email address on your own domain looks more professional than a free one, and it stays yours if you change provider. This guide covers planning your addresses, creating them and making sure your mail is delivered.
In this guide
Plan your addresses
Decide which addresses you need before you create them. A common set:
- a mailbox for each person, such as
thandi@ - shared addresses such as
info@,accounts@andsupport@, either as mailboxes or as forwarders to a person
Shared Hosting includes 25 mailboxes and WordPress Hosting 50. Forwarders don't count as mailboxes.
Create the mailboxes
Create each mailbox in cPanel under Email Accounts, and set up shared addresses under Forwarders. See How to create and manage email accounts in cPanel.
Get your mail delivered
Mail providers check three DNS records before they trust your mail: SPF, DKIM and DMARC. In cPanel, open Email Deliverability. If it shows a problem for your domain, select Repair to add the records cPanel suggests. If your DNS is managed somewhere else, add the records there. See Email deliverability: SPF, DKIM and DMARC explained.
Test it
Send a message from your new address to a Gmail or Outlook.com account, and reply to it. In Gmail, open the message, choose Show original and check that SPF, DKIM and DMARC say PASS. Tools such as mail-tester.com give a score and point out problems.
Keep an eye on storage
Mail counts towards your plan's storage. Set a size for each mailbox, delete large old attachments, and use IMAP on your devices so you can tidy up from anywhere.
When another email service makes sense
If you need shared calendars, very large mailboxes or close links with Office apps, Microsoft 365 or Google Workspace may suit you better. You can keep your website with us and point your domain's MX records to them. Open a ticket if you'd like help with the records.
Related guides
- How to create and manage email accounts in cPanel
- How to set up email on your phone and computer
- Email deliverability: SPF, DKIM and DMARC explained
- Email troubleshooting: not receiving or not sending
Stuck? Open a ticket and a person will reply.
