How to create and manage email accounts in cPanel

Your plan includes mailboxes on your own domain: 25 on Shared Hosting and 50 on WordPress Hosting. This guide shows how to create them, read mail in your browser, and set up forwarders and automatic replies.

Create an email account

1. In cPanel, open Email Accounts and select Create.
2. Choose the domain and enter the part before the @, such as info.
3. Set a strong password, or use the password generator.
4. Set the storage for the mailbox. Leave room in your plan for your website.
5. Select Create.

Read mail in your browser

Go to https://yourdomain.co.za/webmail and log in with the full email address and its password. You can also open webmail from Email Accounts with the Check Email button.

Change a password or storage

In Email Accounts, select Manage next to the address. From there you can change the password or the storage, stop the account receiving or sending mail, or delete it. Deleting a mailbox deletes its mail, so download anything you need first.

Forward mail to another address

1. Open Forwarders and select Add Forwarder.
2. Enter the address to forward, such as sales@yourdomain.co.za.
3. Enter the address to send it to, and select Add Forwarder.

Forwarding to Gmail or Outlook.com also passes on any spam, which can hurt your domain's reputation. Forwarders work best for addresses that get little spam.

Automatic replies

1. Open Autoresponders and select Add Autoresponder.
2. Choose the address, and enter a subject and message.
3. Set the start and stop times, and select Create.

Set the interval so each sender gets at most one reply a day.

If something doesn't work

• Can't log in. Use the full email address as the username. Reset the password under Manage if needed.
• Mail bounces with a quota error. The mailbox is full. Delete old mail or give it more storage.
• No mail arrives. Check that your domain's MX records point to us. See Email troubleshooting: not receiving or not sending.

Related guides

• How to set up email on your phone and computer
• How to set up email on your own domain
• Email deliverability: SPF, DKIM and DMARC explained
• Email troubleshooting: not receiving or not sending
• cPanel overview: a beginner's guide