cPanel is the control panel for your hosting: files, email, databases, domains and SSL. This guide shows the ways to log in, and what to do if a login fails.
In this guide
Your account and cPanel: two logins
Your GHost Cloud account login is your email address and the password you chose when you signed up. Use it for invoices, services and support tickets.
Your cPanel login is the username and password in your welcome email. Use it for your website, email and databases.
The two logins are separate. Changing one doesn't change the other.
Log in from your account
This is the quickest way, with no password to type.
- Log in to your account.
- Go to Services and choose your hosting plan.
- Use the cPanel login button. cPanel opens in a new tab.
Log in with the server hostname
Type the server hostname from your welcome email into your browser, followed by :2083:
https://your-server-hostname:2083Enter your cPanel username and password. If the hostname doesn't load, use the server IP address from your welcome email in its place, with :2083 on the end. Your browser may show a certificate warning when you use the IP address.
Find your way around
cPanel opens on the Tools page. Use the search box at the top to find a tool by name, such as Email Accounts or File Manager. The tools you'll use most are under Email, Files, Databases, Domains and Security. See cPanel overview: a beginner's guide.
Keep your login safe
- Use a long password that you don't use anywhere else. Change it in cPanel under Password & Security.
- Turn on two-factor authentication under Two-Factor Authentication.
- Don't share your cPanel password. If a developer only needs your files, create an FTP account for them.
See How to secure your cPanel hosting account.
If you can't log in
- Wrong username or password. Copy them from your welcome email, without spaces before or after.
- Lost password. Open a ticket and we'll reset it.
- Too many failed attempts. The server blocks your IP address for a while after several failed logins. Wait, then try again with the right details. If you're still blocked, open a ticket and tell us your IP address.
- The page doesn't load. Check that you typed
https://and:2083. Some office networks block port 2083, so try another network or log in from your account.
Related guides
- Getting started with your GHost Cloud hosting account
- cPanel overview: a beginner's guide
- How to secure your cPanel hosting account
- How to create and manage email accounts in cPanel
- How to manage files with cPanel File Manager
Stuck? Open a ticket and a person will reply.
